Cuerda Seca tiles 12+

Cancellation Policy

STUDIO POLICY Children under 14 must be always accompanied and supervised by a parent or legal guardian. We are not responsible for minors. The studio is suitable for guests aged 5 and older. Our items are sensitive to oils and grease. To help us keep everything in perfect condition, please ensure your hands are clean and dry before touching any items. A hand-washing station is in the workshop area for your convenience. Because each piece is uniquely created by our guests, we are unable to offer refunds or exchanges once it has been glazed and/or fired. If we are responsible for damage or loss, customers may opt for a full refund or a free replacement session. Your finished pieces will be ready for pickup 2 weeks after your session. Please note that we do not send text or call notifications when items are ready. Due to limited shelf space, we can only hold items for 60 days as of pickup time. Items not picked up within this window may be donated or recycled. We don't serve beverages. Please note that you are allowed to bring your own beverages preferably with lids. For alcoholic beverages we have a corkage fee of $20 per container and official ID is required. This is a family friendly business. We hold the right to suspend or refuse service at our own discretion. For table reservations, please call us (959 260 1386) if you are running late. After 15 minutes without a call, we hold the right to cancel your reservation without refund. For the table reservations with prepayment required and the classes and workshops, to receive a full refund, please contact us at least 24 hours before (thelilypadct@gmail.com) your scheduled class or workshop. Cancellations made within 24 hours of the session are non-refundable. In the event of inclement weather or any other unforeseen circumstances, we will notify registered participants as soon as possible. Affected sessions will be rescheduled at no additional cost, and we will work with you to find a time that works. We are not responsible for damage or loss of personal belongings.